HOW CAN WE HELP YOU?
Frequently Asked Questions
We have answers to all your questions! In order to serve you faster, we’ve attached an FAQ list that links to the answers to your questions so you no longer have to wait for a response to your question.
Please note: If your question is not on the list or if is regarding an issue with your order (fix, change, cancel or return/refund) we will get back to you with a tailored response within 24 hours.
ORDER + SHIPPING
UK shipping will be dispatched out with full tracking. Taxes already applied at checkout.
- Standard UK shipping = 2-4 working days (Tracked)
- Priority UK Shipping* = next working day (Tracked)
Orders need to be placed before 1pm. Excludes weekends and Bank Holidays
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
(BEFORE IT IS SHIPPED)
a. I need to make a change to my order. Can you make the change?
- Yes in most cases. As long as your order hasn’t been packed we can most likely make the change you are requesting. Be sure to contact us as soon as possible and include your order number in the e-mail and 'ORDER CHANGE' in the subject.
b. Can you cancel my order?
- Yes in most cases. As long as your order hasn’t been packed we can most likely cancel your order. Be sure to contact us as soon as possible and include your order number in the e-mail and 'CANCELLATION' in the subject.
RETURNS + EXCHANGES
Write a clear and concise answer to guide your customers.
If for any reason you wish to Exchange / Return your item(s), you may return your items to us WITHIN 14 DAYS OF RECEIVING YOUR PARCEL.
Anything past the 14 days of delivery (of your order) will not be eligible for any refunds/ exchange.
If for any reason you wish to Exchange / Return your item(s), you may return your items to us WITHIN 14 DAYS OF RECEIVING YOUR PARCEL.
Anything past the 14 days of delivery (of your order) will not be eligible for any refunds/ exchange.
ITEMS MUST BE IN THEIR ORIGINAL CONDITION AND PACKAGING. Failure to do so, will result in deductions applied for any refund that is due (subject to conditions).
Exchanges will be issued within 5-7 working days of receiving the returned item(s).
PAYMENTS
Write a clear and concise answer to guide your customers.
Write a clear and concise answer to guide your customers.
OUR PRODUCTS
Write a clear and concise answer to guide your customers.
Write a clear and concise answer to guide your customers.
Write a clear and concise answer to guide your customers.
Write a clear and concise answer to guide your customers.
